Terms and Conditions
Terms and Conditions for Online Borrowing
In becoming a member of the FKA Children's Services Library/MRS (Mobile Resource Service) members agree to the following Terms and Conditions.
Borrowing Limits
To ensure that all members are able to access a variety of resources members are able to borrow items within the following limits:
- 10 play items
- 10 children’s books
- 5 staff books
- 3 CDs or story tapes
- 5 posters
Receiving Items
- FKA Children’s Services will incur the cost of posting resources to services
- Members will check the contents of all bags and loans list to ensure that their order is complete
- Members will inform the Librarian immediately if these are damaged
or missing pieces - If feedback is not received about lost or damaged items within 3 days of receiving the stock members agree that the order is correct and in good condition
Member Responsibilities
- Members are responsible for ensuring that all items are appropriately cared for
- As with all plastic bags, our bags should be kept out of the reach of children
- Resources borrowed for use with children should only be used under
adult supervision
Returning Items
- Members are responsible for incurring the cost of returning items to the FKACS
- Items which are returned after the due date may incur a fine
- All stock should be returned in the bags that they arrived in. Most MRC library bags have a barcode attached that is essential for the lending and returning of items as well as protecting items from damage
- Members are responsible for ensuring that items are returned in the condition in which they were received (this includes cleaning items)
- The borrowing period is six weeks
- To avoid a fine members should ensure that they return borrowed items by the
due date - Borrowing periods can be extended online if necessary
- Accumulation of unpaid fines may result in borrowing ability being limited
or suspended
Repair/Replacement of Damaged Stock
We recognise at the FKA Multicultural Resource Centre that resources that are borrowed for use by children often become worn and that occasionally things may become damaged or lost. While we are able to cover the cost or replacing worn resources and the occasional lost resource, FKACS Multicultural Resource Centre Library is a service with a limited budget for new resources therefore, if services consistently return borrowed items that are damaged or have pieces missing it will be necessary for us to recoup the cost of these items. The service responsible will be asked to pay for the damaged or lost stock so that we can replace them for other services to access. Please consider the age of the children and the suitability of particular resources.
Members agree to incur the costs of the replacement or repair of damaged stock as follows:
- Lost bag or barcode - $5 per bag
- Replacing toys - $20 per item
- Bilingual children’s book - $30 per book
- Staff resource books - $50 per book
- Repairing puzzle piece - $5.00
- Repairing toys - $10 per toy
- CDs to Audio cassettes $30.00
- Videos - $80.00
Guidelines for Borrowing from the Richmond-based/Online Library and Mobile Resource Service
Members of the Richmond-based/Online Library and Mobile Resource Service (MRS) members have access a variety of resources and are allowed to borrow items within the following limits:
- 10 play items
- 10 children’s books
- 5 staff resource books
- 3 CDs/DVDs
- 5 posters
Resources borrowed for use with children should be used under adult supervision
Guidelines for Borrowing
1. Check items prior to leaving
- Check the contents of the bags and kits for damaged or missing pieces
- Inform the Librarian or MRS Consultant if there are damaged
or missing pieces
2. Keep track of your borrowed items
- Consider creating your own sign in/out book,so that you know who is using the items in your service
- Nominate a staff member to have responsibility for borrowed items
3. Keep the plastic bags in a safe place
- As with all plastic bags, FKA Children’s Services (FKACS) library bags should be kept out of the reach of children
- Please note that most FKACS library bags have a barcode attached that is essential for the lending and returning of items. The library bags also protect items from damage
4. Renewals
- Items borrowed from the Richmond-based/Online library can be extended once for six weeks
- Items borrowed from the MRS can be extended once – until the next MRS visit (see MRS guidelines for further information)
- Renewals may be arranged by:
(i) Sending an email to library@fka.com.au(ii) Telephoning the FKACS office (03) 9428 4471 during opening hours (9:00am – 5:00pm)(iii) In person at the library information desk. Please note: ID is required
5. Fines and overdues
- Fines will be issued for late return of borrowed items. Ensure borrowed items are returned by the due date
- Members will be advised by phone or e-mail if items are overdue. Please try and return items promptly to avoid our staff needed to contact you
6. Loans list
- The Richmond-based/Online library staff will provide borrowers with a list of items borrowed at the time of borrowing
- The MRS Consultant will provide a list of items borrowed to services at the end of each MRS visit
- Please speak with the Librarian or MRS Consultant if you have any queries regarding the list of items borrowed
Repair and Replacement Policy
Services will be invoiced for the cost of replacing or repairing damaged items. The following costs are examples of minimum charges for replacing or repairing borrowed items. Please note: the cost will be higher if the item is of a greater value, or additional time is required to source the items
- Bag with barcode - $10.00
- Toys - $20.00
- Books, including children’s books and bilingual books - $30.00
- Staff resources - $50.00
- DVDs - $80.00
- CDs - $30.00
- Audio cassettes - $20.00
- Repairing costs will vary for puzzle pieces approximately - $10.00
- Repairing toys - $10.00
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